Terms & Conditions

Privacy Policy Overview

This Privacy Policy outlines how VALSPEED LTD, operating as Coventry Mechanic, gathers, utilizes, stores, and safeguards personal data when you interact with our website or enquire about our services. It complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: VALSPEED LTD
Trading Name: Coventry Mechanic
Coventry Mechanic is a trademark utilized by VALSPEED LTD.

Personal Data We Collect

We collect various types of personal data to ensure efficient service delivery and communication.

Key details include:

• Identity and contact data: Information such as your name, email address, and phone number.
• Vehicle and booking details: Includes your vehicle registration number, service requests, appointments, and related notes.
• Communications data: Any messages, attachments, images, or documents you send to us.
• Technical and usage data: Necessary for website functionality and analytics, like page visits, referral sources, and cookie preferences.

How and Why We Use Your Data

We process your personal data for various legitimate reasons, ensuring compliance with legal standards.

Lawful bases include:

• Contract: To address requests, provide quotes, manage bookings, and deliver services.
• Legitimate interests: To enhance our website and services, ensure security, prevent misuse, and conduct performance analytics.
• Legal obligation: To maintain records for tax, accounting, and regulatory compliance.
• Consent: For optional cookies or other specific purposes; you may withdraw consent anytime.

Cookies and Functional Analytics

We employ cookies and similar technologies essential for site functionality and limited analytics to evaluate performance. We do not sell personal data or use it for third-party marketing. Non-essential cookies are managed through your consent preferences.

Sharing Your Data

Your personal data is shared only when necessary, such as with service providers who assist in hosting, securing, or maintaining our systems. These providers are obligated to protect your data and process it according to our instructions. We do not intentionally share your data with third parties for their direct marketing.

International Transfers

When data processing occurs outside the UK, we ensure proper safeguards, such as adequacy regulations or approved contracts, as required by UK data protection laws.

Data Retention

We retain personal data only for as long as necessary, adhering to legal and operational requirements.

Retention periods include:

• Customer booking and invoice records: Typically up to six years for legal and accounting purposes.
• General enquiry records: Usually up to 24 months from the last significant interaction.
• Functional analytics data: Retained only as needed for operational reporting, then aggregated, anonymised, or deleted.

Data may be retained longer if required by law or for legitimate business purposes.